Service & Support

Why choose KINTEK?

1. Reputation and reliability

We have an excellent reputation and a rich history of performance in the industry, demonstrating a high level of credibility. Our commitment to on-time fulfillment of contractual obligations ensures that every partnership is reliable and worry-free.

2. Expertise and experience

With our deep industry expertise and market experience, we are able to provide our clients with accurate market analysis and in-depth product knowledge to help you make informed decisions.

3. Service and Support

We provide comprehensive pre-sales consulting and quality after-sales service, including technical support, maintenance services and spare parts supply, to ensure that your needs are met in a timely manner.

4. Communication and Response

Our communication is efficient and responsive, enabling us to solve customers' problems and concerns in a timely manner, so that your problems can be dealt with quickly.

5. Flexibility and Adaptability

We are able to flexibly adjust our strategy according to market changes and customer needs, and provide customized or special specification products to ensure that your individual requirements are met.

6. Price and Cost Effectiveness

We offer reasonable and competitive prices, while focusing on the cost-effectiveness of our products to ensure the best balance between product performance and price.

7. Terms and conditions of cooperation

Our terms of cooperation are fair and reasonable, including payment terms, return and exchange policy and contract period, etc. to protect your rights and interests.

8. Corporate Culture and Values

Our corporate culture and values are aimed at providing one-stop services for laboratory researchers and striving to become a reliable global supplier of quality laboratory equipment and materials! Focusing on long-term partnership and customer satisfaction, we are committed to establishing a lasting partnership.

Pre-sales service

• Customer contact and communication:

  • Contact you through website message, WhatsApp, e-mail, telephone, etc..
  • Understand your detailed requirements, including product specifications, quantity, delivery time and so on.

• Product introduction and display:

  • Provide product catalogs, samples or online demonstrations to show the features and advantages of the products.
  • Answer your questions about the products, provide professional technical support and consulting.

• Quotation and Negotiation:

  • Provide detailed quotation according to customer's requirements, including price, payment method, delivery conditions, etc..
  • Negotiate with you on price and trading conditions, and seek for mutually acceptable cooperation programs.

• Contract Preparation:

  • Prepare sales contract or agreement, clarify the rights and obligations of both parties.
  • Ensure that the terms of the contract are in line with international trade practices and relevant laws and regulations.

• Order Confirmation and Production Preparation：

  • Confirm your order details, including product specifications, quantity, price, etc..
  • Arrange for production or procurement to ensure on-time delivery.

After-sales service

• Customer Feedback Collection:

  • Provide multiple channels (e.g. phone, email, online chat, social media, etc.) for customers to give feedback on product usage or problems encountered.
  • Conduct customer satisfaction surveys to understand the customer's overall feelings about products and services.

• Problem diagnosis and response:

  • Conduct a quick diagnosis of customer feedback to determine the nature and cause of the problem.
  • Respond to customers in a timely manner, providing initial solutions or guidance.

• Service Delivery:

  • Depending on the nature of the problem, provide appropriate services, such as technical support, repair, replacement parts, returns and exchanges.
  • For complex or unable to solve the problem in time, communication to finalize the solution.

• Service Record and Tracking:

  • Detailed records of each service, including service content, processing results, customer feedback, etc..
  • Track the effect of the service to ensure that the problem is completely solved.

• Quality Improvement:

  • Analyze after-sales service data to identify problems and improvement points in products or services.
  • According to customer feedback and market changes, continuously optimize product design and improve service quality.

Service Guarantee

• Quality Assurance:

  • Provide product quality assurance in line with international standards or customer requirements.
  • Provide product inspection reports, quality certificates and other supporting documents.

• Delivery time guarantee:

  • Ensure punctual shipment according to the delivery time agreed in the contract.
  • Provide production progress report to let customers know the production status of the order.

• Logistics Service:

  • Provide professional international logistics solutions, including sea freight, air freight and express delivery.
  • Professionals pack trucks to ensure no damage during transportation.

• After-sales service:

  • Provide product use guidance, technical support, maintenance services, etc..
  • Provide quick response and solution to the problems that occur.

•  Technical Support:

  • Provide product customization and other technical services, professional after-sales team to make customers more worry.
  • Provide technical support by a team of engineers with many years of industry experience.

Trading FAQs

• 1. Product Quality and Specifications:

• Q: Does the product meet international standards or specific quality requirements?
• A: Yes, our products meet international standards and are quality certified according to customer requirements.
• Q: How to choose the right product specifications, performance, materials, etc.?
• A: We will provide professional advice and models according to customer needs and ensure that the materials and performance meet the requirements.

• 2. Price and Cost:

• Q: Is the price of the product competitive?
• A: We are committed to providing competitive prices and will adjust the quotation according to market conditions and order volume.
• Q: What is the total cost including transportation, insurance, tariffs, etc.?
• A: The total cost will be provided in a detailed quotation after the order is confirmed, including all relevant transportation, insurance and tariff costs.

• 3. Delivery Time and Reliability:

• Q: Can the supplier deliver on time?
• A: Yes, we promise to deliver on time and provide a clear commitment on delivery time.
• Q: How accurate and reliable is the delivery time?
• A: We have a complete logistics management system to ensure the accuracy and reliability of delivery time.

• 4. Payment Terms and Security:

• Q: What are the payment options?
• A: We accept a variety of payment methods, including letters of credit, wire transfers and collections (depending on the situation).
• Q: How secure are the payment terms?
• A: We provide secure payment terms and adopt international standard payment safeguards to reduce risks for both parties.

• 5. Logistics and Transportation:

• Q: What are the transportation options?
• A: We provide a variety of transportation methods such as sea, air and land transportation for customers to choose from.
• Q: How is the tracking and insurance of goods during transportation handled?
• A: We provide cargo tracking services and provide transportation insurance as needed.

• 6. After-sales Service and Support:

• Q: What after-sales services and technical support does the supplier provide?
• A: We provide comprehensive after-sales services, including technical support, product warranty and repair services.

• 7. Contract Terms and Legal Issues:

• Q: Are the contract terms clear and fair?
• A: Our contract terms are clear and detailed to ensure fair protection of the rights and interests of both parties.
• Q: How are legal issues that may be involved in the execution of the contract handled?
• A: The contract will stipulate the dispute resolution method. If there are legal issues, we will handle them according to the terms of the contract.

• 8. Market Access and Compliance:

• Q: Does the product comply with the regulations and standards of the target market?
• A: Our products comply with all regulations and standards of the target market to ensure smooth market entry.
• Q: How to deal with the trade policies and restrictions of the importing country?
• A: We will make adjustments based on the trade policies and restrictions of the importing country to ensure compliance.